Privacy policy.
How Livin handles your data.
Last updated: 12th May 2026
Livin (“we”, “our”, “us”) is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, who we share it with, and your rights under UK data protection law.
We are the data controller for the information we collect about you. If you have any questions about this policy or how we handle your data, please contact us at the address below.
Who we are
Livin is a coaching and fitness business operating from:
43, Main Bentra Rd, Ballycarry, Co Antrim, N Ireland BT38 9JY
Our contact details for data protection matters:
Email: info@livinlifestylecoaching.com
Phone: +44 7561 837261
We are registered as a data controller with the UK Information Commissioner’s Office (ICO). Our registration number is:
[ICO REGISTRATION NUMBER — if applicable]
What information we collect
We collect different types of information depending on how you interact with us.
Information you give us directly
• Name, email address, phone number, and any message content when you fill in the contact form on our website.
• Email address when you sign up for our newsletter (“Inside”).
• Name, contact details, emergency contact, and date of birth when you become a member.
• Health and medical information you share with us so we can coach you safely (for example, injuries, medical conditions, medications). This is treated as special category data and held with additional care.
• Payment information — processed through our third-party payment provider; we do not store full card details.
• Any other information you choose to share with us in conversations, emails, or coaching sessions.
Information we collect automatically
• Website usage information — pages visited, time spent, device type, browser. Collected through Squarespace’s built-in analytics.
• Cookies — see the Cookies section below.
Information collected with your separate consent
• Photographs of you taken during sessions at Livin, where you have signed our separate photography release form. The release form sets out how the photographs may be used. You may withdraw consent at any time, as set out in that form.
How we use your information
We use the information we collect for the following purposes:
• To respond to enquiries you send through the contact form.
• To send you the weekly Inside note if you have subscribed.
• To deliver the coaching services you have signed up for, including planning, programming, and check-ins.
• To keep you safe during sessions (using health information you have shared).
• To process payments for membership and services.
• To send you administrative messages about your membership.
• To use photographs in our website, print, and social media, where you have given consent.
• To improve our services through anonymous usage analytics.
• To meet our legal and regulatory obligations.
Our lawful basis for processing
Under UK GDPR, we must have a lawful basis for processing personal data. The bases we rely on are:
Consent — for newsletter subscriptions, photography use, and optional marketing communications.
Contract — to provide the coaching services you have signed up for.
Legitimate interests — for responding to general enquiries, administrative communications, and improving our services.
Legal obligation — where we are required to keep records for tax, accounting, or regulatory reasons.
Vital interests — for health data used to keep you safe during sessions.
Explicit consent — for special category health data, which has additional requirements under UK GDPR.
Who we share your information with
We do not sell your personal information to anyone. We share it only with the following parties, and only as necessary:
Service providers we use
Squarespace — our website host. Holds website data, contact form submissions, and newsletter signups.
Stripe — for handling membership payments.
Gmail — for sending the Inside note and other emails e.g. Mailchimp.
TeamUp — booking systems, member apps, etc.
Each of these providers is required to handle your data in line with UK data protection law and only for the purposes we have agreed.
Where required by law
We may share information with HMRC, the police, or other regulatory authorities where we are legally required to do so.
How long we keep your information
We keep your information only for as long as we need it:
Contact form enquiries — 12 months from receipt, unless they lead to a membership.
Newsletter signups — until you unsubscribe.
Member records — for the duration of your membership and for seven years afterwards, in line with UK accounting and insurance requirements.
Photographs — in line with the terms of the photography release form you signed.
Website analytics — anonymous data is kept for up to 26 months.
Where your information is stored
Most of our service providers store data within the UK or European Economic Area (EEA). Some, including Squarespace, may store data in the United States. Where data is transferred outside the UK, we ensure appropriate safeguards are in place — either through adequacy decisions or standard contractual clauses.
Your rights
Under UK GDPR you have a number of rights regarding your personal data:
The right to be informed about how we use your data — that’s what this policy does.
The right to access — you can ask for a copy of the personal data we hold about you.
The right to rectification — you can ask us to correct anything that’s wrong.
The right to erasure — you can ask us to delete your data, subject to legal requirements.
The right to restrict processing — you can ask us to stop processing your data in certain circumstances.
The right to data portability — you can ask for your data in a portable format.
The right to object — you can object to certain types of processing, including direct marketing.
Rights relating to automated decision-making — not relevant to Livin; we do not make automated decisions about you.
To exercise any of these rights, contact us at the email address above. We will respond within one month.
Cookies
Our website uses cookies and similar technologies to make the site work properly and to understand how visitors use it. Cookies are small text files stored on your device.
We use:
Essential cookies — needed for the site to function. Cannot be turned off.
Analytics cookies — to understand how visitors use the site, in aggregate. Can be declined through the cookie banner.
You can manage cookie preferences through the banner that appears when you first visit the site, or through your browser settings at any time.
Changes to this policy
We may update this policy from time to time, particularly when laws change or when we change how we operate. The “Last updated” date at the top will reflect any changes. We recommend reviewing it periodically.
How to make a complaint
If you’re unhappy with how we handle your data, please contact us first — we’ll do what we can to put it right.
If you’re not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Helpline: 0303 123 1113
Website: www.ico.org.uk